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What Are Some General Troubleshooting Tips?

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If you’re having trouble applying with us, here are some tips that may help: 

  • Clear the cache and cookies on your internet browser by pressing the Ctrl + Shift + Delete keys on your keyboard. 

  • Try using a different internet browser. Many of our customers find it easier to use Google Chrome. 

  • If you’ve had trouble using a mobile device, use a desktop computer.

  • Manually type numbers like your Social Security number, phone number, or account number to make sure they’re entered correctly.

  • Make sure no fields are automatically filled in. 

  • If you’re copying and pasting your password, double-check it. Sometimes copying and pasting adds an extra space.

If you try all those things and still have trouble, feel free to call us at 888-596-3157. We're here Monday through Friday from 5 am to 5 pm, and Saturday from 8 am to 5 pm Pacific Time. We’ll be happy to help.

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595 Market Street, Suite 200

San Francisco, California 94105

If you have special access needs and are having problems accessing this website, please call 888-596-3157.
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Unless otherwise specified, all credit and deposit products are provided by LendingClub Bank, N.A., Member FDIC, Equal Housing Lender (“LendingClub Bank”), a wholly-owned subsidiary of LendingClub Corporation, NMLS ID 167439. Credit products are subject to credit approval and may be subject to sufficient investor commitment. Credit union membership may be required. Deposit accounts are subject to approval. Deposit products are FDIC-insured up to $250,000 per depositor, per ownership category.

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